Customer Banking Specialist - Newman (Full Time)
About this role
We are looking for a Customer Banking Specialist to join our Multi-Channel Branch in Newman!
What is a Multi-Channel Branch?
- Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
- Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Company at a glance
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
Connect with us, we'd like to hear from you
facebook.com/commonwealthbank
twitter.com/commbank
youtube.com/commbank
youtube.com/commbankbusiness
instagram.com/commbank
Our Community Guidelines can be found at
https://www.commbank.com.au/support/social-networks.html
For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy
Top Benefits
- Continuous training
- Career development
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?