About this role
We are looking for an Office Manager to own the systems, processes, data, and vendor infrastructure that keep the Yerevan office running. This is a pure operations role — you will work closely with the Head of HR (who owns the people side: contracts, onboarding experience, compliance, and employee relations) and with account managers, finance, and the CEO on everything operational.
Responsibility:
- Operational process design & SOPs
- Internal systems (Notion, COMS, n8n, GWorkspace)
- Data integrity across all ops tools
- Workflow automations & recurring alerts
- Purchases
- Operational budget tracking & cost control
- Client operational reporting & delivery comms
- IT access provisioning & revocation tracking
- Office administration & local service providers
- Ops KPI dashboards for CEO
- Cross-team coordination on system changes
What you will own:
Finance & Vendors
- Track operational budgets; surface overruns proactively, not after month close.
- Identify and eliminate zombie spend — subscriptions, services, or contracts with no active usage.
Client Operations
- Serve as the operational point of contact for service delivery matters on client accounts.
- Coordinate IT access provisioning and revocation for contractors — own the audit trail.
- Respond to client operational queries within the same business day.
CEO Support
- Maintain a live ops KPI dashboard for the CEO: headcount, active contracts, expiring contracts, budget vs. actuals.
- Flag risks early — the CEO should never hear about a problem from a client that you already knew about.
- Run the quarterly ops review: prepare the data, present the findings, own the action items.
Requirements
Must-have:
- 3–4+ years of hands-on operations experience at a hi-tech, IT services, staffing, or SaaS company.
- Demonstrable ownership of systems and processes — not just task execution inside someone else's framework.
- Strong English: written and verbal, for daily communication with Israeli and international stakeholders.
- Financial literacy: payroll inputs, budget tracking, vendor invoice management.
- Analytical — can spot a data anomaly and trace it to its source.
Nice-to-have:
- Background in IT staffing, EOR, or workforce management environments.
What we offer:
- Direct line to the CEO — real visibility and real decisions, not a support role.
- Clear ownership: systems, data, vendors, and client ops are yours to build and run.
- Growth path: Senior Operations Lead → Head of Operations
- Collaborative team — you work alongside an experienced HR lead (not under them).
- Flexible hybrid arrangement.
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