Customer Success Engineer
About this role
Equipment Responsibilities (70%)
Serves as the on-site equipment domain expert for semiconductor final test handlers — pick-and-place platforms (MATRiX, MT9510) and gravity-feed platforms (SO1K/2K, MT9918).
Provides proficient recommendations for simple to complex equipment-related issues; guides root-cause analysis through to resolution.
Offers technical guidance during repair and maintenance work on an as-needed basis, including acting as a backup support resource when service personnel are unavailable.
Uses equipment experience to identify improvement and feature opportunities for the customer and internal teams.
Drives critical tasks to closure — bold enough to push internal teams or the customer when resolution demands it.
Leads technical gathering and translates business needs into technical scope.
Customer Success Responsibilities (30%)
Serves as the primary on-site point of contact, building trusted-advisor relationships at operational and management levels.
Monitors account health, engagement, and satisfaction; proactively mitigates risks.
Advocates for the customer internally by channeling feedback to product, engineering, and support teams.
Coordinates with sales and applications teams to identify growth opportunities.
What We’re Looking For
5+ years of hands-on repair and maintenance experience on semiconductor final test handlers — MATRiX, MT9510, SO1/2K, MT9918 strongly preferred; experience with other pick-and-place and gravity-feed handlers will also be considered.
Good electromechanical skills and above-average troubleshooting skills.
Working knowledge of common AI tools to support troubleshooting, documentation, and analysis.
Bachelor’s degree in engineering or equivalent experience.
Willingness to be based at the customer site at least 90% of the time; travel within the Philippines with occasional international travel.
Excellent written and verbal communication skills in English and Filipino
Company at a glance
Cohu is the leading supplier of semiconductor test handlers and contactors, and a growing provider of automated test equipment, inspection & metrology solutions, and data analytics software to optimize semiconductor manufacturing yield and productivity. Cohu’s differentiated and broad product portfolio enables optimized yield and productivity, accelerating customers’ manufacturing time-to-market.
Cohu is a publicly traded (NASDAQ: COHU) global company with headquarters in Poway, CA. We have a global footprint with ~3,000 employees.
We are the leading supplier of Semiconductor Test and Inspection & Metrology Handlers and Test Contactors. We have market leadership in RF Power Amplifier/Front-End Module Testing.
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