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CodeSignal

Global Support Engineer

Remote (US) · Remote ok
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About this role

The Role

We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.

Day-to-Day 

  • Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
  • Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
  • Have a clear understanding of the needs and workflows of users
  • Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
  • Delight users through effective and efficient communication and resolution of issues
  • Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
  • Maintain communication with users and internal stakeholders to ensure an excellent user experience


Basic Qualifications

  • 2+ years experience in a support role (preferably with B2B or SaaS)
  • Strong written and verbal communication skills in English 
  • Proficiency in at least one programming language
  • Ability to remain focused and flexible despite competing priorities
  • Organizational, research, and time-management skills
  • Strong troubleshooting and problem-solving skills
  • A collaborative, helpful, and empathetic team player
  • A quick and agile learner that can adjust strategies quickly
  • Able to effectively identify severe issues and escalate them properly
  • Excited about joining a fast-paced startup and working harder than they have ever worked before.


Company at a glance

CodeSignal is how the world discovers and develops the skills that will shape the future. Our AI-native skills platform helps organizations hire, train, and grow talent at scale while empowering individuals to advance their careers.

Whether you're growing your team's potential or unlocking your own, CodeSignal meets you where you are and gets you where you need to go. With millions of skills assessments completed, CodeSignal is trusted by leading organizations and used by individuals worldwide.

Team Size51-200 employees
WorkspaceRemote ok
IndustryTechnology, Information and Internet
Location
United States
Websitecodesignal.com
LinkedInLinkedIn

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