Facilities Apprentice-18 Month FTC

CMS are looking for a Facilities Assistant (Apprentice) to join our Manchester office on an 18 month fixed term contract.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective.

We are passionate about building strong relationships with our clients, our people, and the communities we work in. We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

Working to the needs of the Client and Facilities teams, provide a high quality, pro-active service/support.

• Ensure a high-quality service and environment for client and visitors.
• Liaising with IT/AV & facilities teams to report faults.
• Assist AV with ad hoc tasks
• Setting up conference/meeting room facilities, (not AV equipment) as required, including opening and closing of Partitions, whiteboards, room set-ups.
• Assist in external CMS seminars where required.
• Undertake weekly audits of all conference/meeting rooms in CMS, ensuring equipment, lighting, air conditioning, fabric are working and are to a high standard. Report any short falls to the appropriate helpdesk for action.
• To assist with the logistics, planning and implementation of any moves/ changes requirements.

 • Display high levels of customer service and professionalism to help resolve any issues from clients and visitors to the conference rooms.

About you

• You must have been living in England (for 3 years or more) You must have 5 GCSE's, including Maths and English at grade 6 and above
•  You will be working towards the Level 2 Facilities Services Operative Apprenticeship Standard

 • Interest in learning about mechanical services within building services

• You must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

 • Willingness to learn about office moves and relocation logistics • Enthusiasm to learn about facilities and building management

• Highly service focussed with a ‘can do’ attitude
• Highly organised. Able to plan and prioritise.
• The ability to work effectively as part of a team and as an individual.
• The ability to listen, question and interpret information to understand requirements
• Has a keen eye for detail and identifies opportunities to improve set-ups.

 • Numerical and verbal reasoning

• Good interpersonal skills, flexible to work with a range of styles and personalities
• Excellent verbal communication skills
• IT Literate
• Problem solving skills

 • Ability to maintain standards when under pressure.

• Able to build strong relationships with key stakeholders

• Experience in a client-facing role.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)

• Flexible, hybrid working policy

• Generous bonus scheme

• Up to 25 days holiday (rising to 28 days with service)

• Holiday exchange scheme

• Private medical insurance

• Enhanced parental leave

• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.