About this role
Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.
CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group’s ongoing and future success. This is achieved through embedding the Group’s values throughout the workforce as well as offering competitive rewards and benefits.
The Group values centre on quality, clients and integrity.
Put clients first
Lead with quality
Set the standards
More detail on the Group can be found on https://www.cmcmarketsplc.com/
ROLE AND RESPONSIBILITIES
Provide high calibre client service to ensure a positive client experience
Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education.
Proactively respond to and manage inbound client queries professionally and efficiently.
Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
Monitor competitor companies within related markets and apply insights to help CMC continuously improve.
Keep abreast of global and economic news in order to provide execution trading support to clients.
Act as a brand ambassador in all client interactions.
KEY SKILLS AND EXPERIENCE
Demonstrates passion and enthusiasm for our products and services
Operates with integrity and a highly client centric mind-set
Excellent verbal and written communication skills, fluency in one or more European languages desirable
Ability to work effectively as part of a team
Intermediate knowledge/experience of financial markets
Undergraduate degree in relevant discipline desirable
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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