About this role
About Us
Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.
From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.
The Role
The Head of Ecommerce will lead Club L London's global ecommerce trading function, driving profitable digital growth across all markets and building a high performing, commercially accountable trading team. This role will line manage three Senior Executives and provide leadership across a wider ecommerce team of 10, creating a culture of high performance, accountability and continuous improvement.
Moving beyond traditional website management, the Head of Ecommerce will operate as a senior commercial leader, setting the ecommerce trading strategy, challenging market performance and ensuring every market has a clear plan to deliver Revenue, Conversion, Margin and profitability.
Working collaboratively across multiple departments, the Head of Ecommerce will translate wider company objectives into clear, actionable digital trading strategies, ensuring opportunities are maximised and risks identified and addressed at pace. The successful candidate will combine strong ecommerce trading expertise with commercial judgement, analytical capability and exceptional leadership, alongside a relentless focus on the customer.
Key Responsibilities
Ecommerce Strategy & Commercial Performance
Own the global ecommerce trading strategy and translate business targets into clear market level plans across Revenue, Conversion, Margin and profitability
Lead trading performance across markets, identifying opportunities and risks and ensuring insight is quickly converted into commercial action
Market & P&L Leadership
Lead market owners with clear accountability for performance, ensuring each territory is managed commercially with P&L in mind
Partner with Finance and wider teams to improve forecasting, profitability and investment decisions across markets
Conversion & Customer Experience
Own the CRO and experimentation strategy, using customer behaviour and data to identify opportunities across the end-to-end digital journey
Partner with Product and Technology to prioritise improvements across Search, Navigation, PLP, PDP, Basket and Checkout based on commercial impact
International Growth
Develop market specific strategies based on local customer behaviour, competitors, seasonality and commercial opportunities
Identify opportunities to accelerate international growth while ensuring localisation creates a genuinely relevant customer proposition
Data, AI & Innovation
Build a data led trading culture where reporting leads to clear decisions, actions and measurable commercial outcomes
Drive practical adoption of AI and automation across analysis, forecasting, localisation, competitor intelligence and trading productivity
About You
Significant ecommerce and digital trading experience within a fast paced consumer business, ideally fashion or retail
Strong experience leading ecommerce trading teams and delivering significant commercial growth
Good understanding of AI, automation and emerging ecommerce technology, with a practical mindset towards adoption
Highly analytical with the ability to translate complex information into clear commercial decisions
Comfortable operating in a high growth environment where priorities change quickly
Confident operating with senior leadership and able to challenge constructively
What's on offer?
Annual bonus scheme
Bi-Annual Dress Allowance
25 days of annual leave (plus bank holidays)
Extra day off for your birthday
Flexible working hours around core hours of 10-4
Early Finish Fridays
Cycle to work scheme
40% staff discount across Club L and Lavish Alice products
Healthcare Cashplan
Free onsite gym
Enhanced pension contribution
Enhanced maternity and sick pay
Free snacks, drinks & treats
Social events
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