Senior Order Management Specialist II shift (m/f/d)

Job ID: 41596  | Location: Lodz, Poland | Expected Salary Range: zł102,000.00 - zł170,000.00 | Work Model: Hybrid 

 

The Order Management team in Łódź is seeking a Senior Order Management Specialist to independently execute daily Order Management operations for the NORAM region during second shift (14-22 or 15-23), ensuring seamless customer service across time zones. This role focuses on end-to-end process excellence, maintaining strong relationships with internal and external customers, and driving continuous improvement initiatives. The position serves as a role model for the team through proactive problem-solving and minimal supervision while delivering sustainable solutions that meet customer needs.

 

What will you be doing?

• Independently handle daily Order Management and Transport Management tasks, including all necessary documentation, while following established quality standards and procedures.
• Respond promptly to questions and requests from internal and external customers, providing clear information and support for their operational needs.
• Contribute ideas for process improvements, identify areas for optimization, and actively participate in projects aimed at enhancing service delivery and efficiency.
• Maintain compliance with all regulatory and internal requirements, support audit activities, and raise any potential risks or issues to the management team for resolution.
• Provide backup support for colleagues as needed, share knowledge effectively within the team, and engage in regular team meetings to ensure operational continuity.
• Foster positive working relationships with team members in Łódź and across other Clariant locations, ensuring smooth collaboration and information exchange.
• Build and maintain strong relationships with both internal and external customers, focusing on delivering excellent service and ensuring their satisfaction.
• Demonstrate Clariant's values and code of ethics in everyday interactions, helping to create a positive and professional workplace culture.