About this role
Job ID: 41442 | Location: Tangerang, All ID, Indonesia | Work Model: Hybrid
Responsibilities
The role is accountable for general account management of Heart/ Belly customers in Indonesia
- Overall relationship management and close contact with procurement
- Overall growth and satisfaction of the account
- Contracts, price and overdue management
- Overall customer demand development insights
- Drive growth by expanding share of wallet (specked in products), for example via biddings and tenders
- Proactively address and mitigate churn risks
- Overall CRM customer and NBD pipeline (in collaboration with BD)
- Accurate and timely sales forecast
- The role operates in a coordinated team set-up composed by: CSM, BD, CSD and/or GBS to ensure full customer journey success; BDs drive new business development of not specked in products, while CSD / GBS ensure order management and deliveries.
Requirements
- Degree in Science,Pharmaceuticals, Engineering or Management
- 5 – 7 Years in years of experience with proven record in commercial, sales management
- Proven experience in account management, collaborating with different roles and stakeholders to ensure customer success (preferably in the specialty chemicals industry)
- Sales-driven mindset with a passion for achieving and exceeding targets.
- Excellent communication and interpersonal skills, Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools.
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