Public Cloud Support Engineer

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Public Cloud Support Engineer to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Relevant Experience: 1 to 3 years of experience in cloud engineering/support, ideally with exposure to more than one public cloud provider (AWS, Azure, and/or GCP);
  
• Technical Skills: Support the deployment, configuration, and maintenance of IaaS and PaaS services across multi-cloud environments, under guidance from senior team members;
  
• Automation & IaC: Assist in building and maintaining CI/CD pipelines and Infrastructure as Code (e.g., Terraform, ARM/Bicep, CloudFormation).
  
• Scripting: Basic proficiency in Python, PowerShell, or Bash to support automation tasks;
  
• Multi-Cloud Support: Provide day-to-day support and troubleshooting across Azure, AWS, and/or GCP environments;
  
• Monitoring & Incident Management: Monitor cloud resources and assist in incident resolution and root-cause analysis;
  
• Security Awareness: Basic understanding of identity and access management, networking, and cloud security best practices;
  
• Analytical Skills: Ability to diagnose and troubleshoot cloud-related issues with support from senior colleagues;
  
• Communication Skills: Good communication skills for effective interaction with team members, clients, and vendors;
  
• Flexibility: Adaptable to changing technologies and capable of working different shift patterns if required;
  
• Problem-solving Attitude: Proactive approach to finding solutions to issues, escalating when needed;
  
• Teamwork: Collaborative team player who works well with others and is eager to learn from senior engineers;
  
• Innovation: Eager to learn and stay updated with the latest trends in public cloud engineering;
  
• Customer Service Skills: Good customer service skills for client interactions.
  

• 12th degree (minimum) or University attendance/degree in IT-related field;
  
• Minimum of 1-2 years of experience in cloud engineering/support;
  
• Hands-on experience or strong exposure to at least one of the following: AWS, Microsoft Azure, Google Cloud Platform;
  
• Basic knowledge of IaaS and PaaS services;
  
• Familiarity with Infrastructure as Code and CI/CD pipelines (e.g., Terraform, Azure DevOps, GitHub Actions);
  
• Basic scripting skills (Python, PowerShell, or Bash);
  
• Associate-level cloud certification (e.g., AWS Certified Cloud Practitioner/Solutions Architect Associate, Microsoft Certified: Azure Administrator Associate, or Google Associate Cloud Engineer), or in progress;
  
• Good level of English (written and spoken).
  

• Exposure to more than one cloud provider (AWS, Azure, and/or GCP);
  
• Basic knowledge of containers (Docker);
  
• Hold or be pursuing ITIL certification;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Problem-solving skills;
  
• Good communication;
  
• Team spirit and interpersonal skills;
  
• Results-oriented;
  
• Stress management and emotional control.
  

• Salary package according to the function to be performed and with demonstrated experience;
  
• Career development and certification programs.
  
• Balanced and Friendly work environment.
  
• Integrate the biggest IT MSP operating in Portugal by revenue.
  

 
Workplace: Lisbon  - Hybrid