Technical Support Advisor

he Opportunity: 
This role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. You will support our partners- Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. 

This is a Part-time Permanent opportunity working 4 days on, 4 days off between 4:30pm and 9:30pm

Why you want to work for our team:  

• Working within a custom designed modern building with free on- site secure parking
• Supportive, fun and encouraging team earning above award wage
• Career progression making use of our extensive learning and development program.
• Discounts Hub with exclusive discounts across major Australian retailers  

Your key responsibilities will include: 

• Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
• Work in a control room environment, monitoring alarm systems
• Manage high volume of outbound calls to field technicians and stores
• Accurately enter data
• Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

You will be required to have:

• Demonstrated experience using multiple systems concurrently
• A high level of attention to detail
• Customer service experience within a Contact Centre environment - preferred
• Previous experience in a Technical Support or service role - preferred

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.  

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.