Help Desk Technician
About this role
Join the City of Richmond as a valued Help Desk Technician in the Information Technology Department! Each day offers exciting challenges and the opportunity to work collaboratively, united in continuing Richmond's legacy as a wonderful place for employees, citizens, and visitors to work, play, and live.
We are proud of our core values, which our employees embody as PRIDE: Professionalism, a focus on Results, Integrity, Dedication, and Empathy.
We offer great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Account (FSA), TMRS, and voluntary 457 retirement savings, in addition to Paid Time Off. Apply today and become a key player in the city's growth and development journey!
Are you excited about this Help Desk Technician job?
As a Help Desk Technician, you will assist the IT department with the deployment, support, and maintenance of the City's computer equipment and software. This role serves as the first point of contact for internal city staff, fielding incoming technical requests via telephone and email. The ideal candidate will combine strong technical troubleshooting skills with excellent customer service to provide timely, courteous, and effective problem resolution across all city departments.
MINIMUM QUALIFICATIONS:
- Associate's degree or technical degree in information systems, computer science, networking, or related field from an accredited school or university.
- (2) Two to (3) Three years of directly related experience is preferred.
- background).Must be able to work independently without supervision.
- Valid Texas Class C Driver's License with an acceptable driving record.
Application:
Qualified applicants may view the full job description below and complete a job application online. Resumes are not accepted in lieu of the completed application. If your application is incomplete or does not clearly show the experience and or training required, your application may not be accepted. Offers of employment are contingent upon the results of a pre-employment controlled substance screening, physical examination, and background check, which may include a criminal history report, driver's license verification, education verification, State fingerprint screening, and/or credit history check.
Equal Opportunity Employer Drug-Free Workplace
Company at a glance
Not only does the City of Richmond, Texas offer a unique blend of Texas history and small-town charm, but it is also home to award winning master-planned communities, and surrounded by retail centers and business districts designed to complement each other. As one of the oldest cities in Texas, it also happens to be the county seat for Fort Bend County, one of fastest growing and most diverse counties in the nation.
What makes Richmond so attractive is its location. Strategically located along U.S. Highway 59, SH-99 the Grand Parkway, and U.S. 90 Alternate, Richmond is in a prime position for both commercial and residential expansion. Located less than 40 minutes from Downtown Houston and the world’s leading medical district, the Texas Medical Center, Richmond offers attractive incentive packages, trained & talented workforce to attract businesses and promote progress.
A business owner in Richmond reaps the benefits of helping preserve 180 years of history by joining a thriving business community that is leading the City into the future. So, if you’re looking for a small town feel with big city amenities, Richmond is for you. It’s got a little bit of everything… a historic downtown district, well-developed parks and trail system connecting key destination points throughout the city, a high performing school district, award winning master planned communities, and a vibrant local economy.
Top Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Health Savings Account (HSA)
- Health Reimbursement Account (HRA)
- Flexible Spending Account (FSA)
- TMRS
- Voluntary 457 Retirement Savings
- Paid Time Off
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