Residential Lending Loan Officer Associate
Los Angeles · Remote ok
About this role
RESIDENTIAL LENDING LOAN OFFICER ASSOCIATE
WHAT IS THE OPPORTUNITY?
Provide support to one or more Residential Loan Officer to facilitate the timely review and submission of completed mortgage loan application packages, including supporting documentation required to process loan requests or modification requests. Support the Loan Officer in loan preparation and coordination with the operation teams to obtain/transmit necessary documentation and condition requests. Track and update Loan Officer on loan and pipeline status.
WHAT WILL YOU DO?
- Assists the Loan Officer with new loan application by collecting supporting documentation, entering information into loan operating system and any other administrative responsibilities related to the preparation of a mortgage application.
- Managing all loan related documents in a share drive or other repository for such documents.
- Manage reporting to track needs by loan and the Loan Officer.
- Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments.
- Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan.
- Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
- Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan.
- Maintains a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- H.S. Diploma
- Minimum 2 year of Customer Service experience or financial experience
- SAFE Act Registration. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.
Additional Qualifications
- Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
- Utilizes independent judgment under general supervision.
- May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
- Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.
- Excellent verbal and written communication skills.
- Must have good analytical skills and the ability to pay close attention to detail.
- Utilizes independent judgment under general supervision.
- May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
- Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.
- Bachelor's degree highly preferred.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary is $28.85 an hour. This is a commission-based role and does not have a set salary range.
Starting base salary is $28.85 an hour. This is a commission-based role and does not have a set salary range.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Company at a glance
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
Founded1954
Team Size1,001-5,000 employees
WorkspaceRemote ok
IndustryBanking
Location
Los Angeles, California, United States
Websitenewsroom.cnb.com
LinkedInLinkedIn
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Matching
- Tuition Reimbursement
- Vacation Time
- Sick Time
- Volunteer Time
- Fertility Benefits
- Cancer Support Programs
- Diabetes Support Programs
- Musculoskeletal Support Programs
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