Production Support Specialist I
Los Angeles · On-site
About this role
PRODUCTION SUPPORT SPECIALIST I
WHAT IS THE OPPORTUNITY?
The Production Support Specialist I is an entry-level role responsible for providing support to various production teams within the Small Business/Consumer and Commercial Operations groups.
WHAT WILL YOU DO?
- Receives and uploads conditions/documents pertaining to loans.
- Initiates third party orders such as but not limited to appraisal, title, flood, insurance, credit, verifications of employment, etc.
- Send various letters to clients to ensure City National Bank remains complaint with all federal, state, and local regulations.
- Review and clear conditions within authority.
- Perform routine data entry and validation tasks.
- Follows up for trailing docs as needed.
- Verifies and inputs loan information accurately into loan origination system.
- Other duties as assigned by management.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 1 year of recent mortgage or commercial experience.
- Minimum 1 year of administrative/office clerk experience.
- Non-office work that regularly includes unassisted lifting, pushing, pulling, carrying, etc. of objects, weight or force of up to 25 lbs. and/or on infrequent or rare occasions, with the assistance of another person, weight or force up not exceeding 40 lbs.
Additional Qualifications
- Ability to identify and resolve problems in a timely manner.
- Strong attention to detail and accuracy.
- Ability to maintain high levels of performance, especially in stressful situations.
- Excellent written and verbal skills.
- Excellent organizational skills.
- Proficient PC skills, including Microsoft Office and Loan Origination systems.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
#LI-ST1
#CA-ST
Company at a glance
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
Founded1954
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryBanking
Location
Los Angeles, California, United States
Websitenewsroom.cnb.com
LinkedInLinkedIn
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) company matching
- Tuition reimbursement
- Upskilling and training resources
- Vacation time
- Sick time
- Volunteer time
- Fertility benefits
- Cancer support programs
- Diabetes support programs
- Musculoskeletal support programs
- Career mobility support
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