Payoff/Collateral Specialist
Los Angeles · On-site
About this role
PAYOFF/COLLATERAL SPECIALIST
WHAT IS THE OPPORTUNITY?
This position is responsible for reviewing notes and related loan documents to be able to accurately represent terms in payoff statements and demand letters and real estate reconveyance at loan payoff. Also reviewing all collateral items to ensure adherence to established Bank and department policiesResponsibilities include reviewing, investigating and clearing items on the collateral exception reports, ensuring proper control and maintenance of collateral entries to the loan collateral system, investigating and researching unresolved collateral discrepancies and processing paid loan paperwork for units assigned. investigating and clearing items on the paid collateral exception reports.
WHAT WILL YOU DO?
- Reviews loan note and related loan documents prepares payoff statements and demands for title and escrow companies as well as borrower.
- Interprets terms of notes relating to prepayment penalties and accurately calculates and represents same in payoff statements.
- Releases collateral upon satisfaction of debt or receipt of appropriate levels of loan authority. Prepares and submits reconveyance documents for filing within regulation time period.
- Researches and follows up on exception items relating to paid loans. Ensures that lenders and various related departments are notified of pending items and follows up to clear up exceptions.
- Ensures proper control and maintenance of collateral files as required by Bank policy to facilitate examination by Bank Auditors, National Bank Examiners and Loan Review personnel.
- Investigates and researches unresolved collateral discrepancies. Consulting with department supervisors and manager to resolve problems or errors relating to collateral such as improper securities provided as collateral, incomplete collateral provided, etc. May contact other departments such as Securities Custody, New Accounts, etc. to resolve pending problems or errors.
- Processes paid loans, reviews files, forwards appropriate documents to borrower as paid and archives the file.
- Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum of two years working with all types of collateral on commercial loans
- Minimum of two years working with commercial loan documentation
- Minimum of two years of experience in identifying and handling brokerage account statements with stocks, cash and bonds held as collateral
Additional Qualifications
- Knowledge of commercial loan documentation required.
- Experience in identifying and handling brokerage account statements with stocks, cash and bonds held as collateral as required.
- Knowledge of Depositary Transfer Company operations helpful.
- Working knowledge of Microsoft Word/Excel would be required.
- Ability to interact effectively with all levels of Bank personnel, departments and customers.
- Proficient P.C. skills.
- Excellent verbal/written communication skills required.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Company at a glance
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
Founded1954
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryBanking
Location
Los Angeles, California, United States
Websitenewsroom.cnb.com
LinkedInLinkedIn
Top Benefits
- Comprehensive healthcare coverage
- Medical plan
- Dental plan
- Vision plan
- 401(k) company matching contribution
- Tuition reimbursement
- Vacation time
- Sick time
- Volunteer time
- Fertility benefits
- Cancer support
- Diabetes support
- Musculoskeletal support programs
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