Compliance Officer-Deposits and Payment Operations
About this role
COMPLIANCE OFFICER-DEPOSITS & PAYMENT OPERATIONS
- Serve as a compliance subject matter expert for assigned areas of responsibility
- Assists with compliance risk assessments, analyzing the Bank’s compliance risks; determine if current controls mitigate risk adequately.
- Analyze new and changing consumer laws and regulations through regulatory change management process and disseminate information to applicable business areas for implementation
- Assist with updates to consumer related compliance policies, procedures, and training material
- Assist the Sr Compliance Officer, Compliance Manager, and Risk Assessment team with the review and challenge of the compliance testing programs, controls and related processes.
- Performs research on regulations and provides guidance to business operations on lending compliance requirements.
- Maintain and report compliance testing or monitoring results for assigned business units.
- Attends meetings to discuss testing and risk assessment results and business to remediation plans.
- Review marketing materials for business areas or products including credit card, mortgage, small business, and consumer (lending or deposit) ensuring materials comply with regulatory and business standards
- Participates in compliance-related Committees and Advisory meetings as assigned, maintain minutes or notes as applicable.
- Performs independent compliance reviews on specific loan-level accounts, as necessary through review and challenge process
- Comply fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Assist with regulatory examination and serve as liaison with regulators when requested.
- Provide guidance on regulations, requirements, and Bank procedures.
- Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas.
- Analyze the Bank’s compliance risk; determine if current processes control risk.
- Other duties and special projects as assigned.
- Bachelor's Degree or equivalent
- Minimum 7 years of compliance or regulatory reporting in the consumer lending space
- Minimum 5 years’ combined experience in consumer lending space or retail banking compliance or working in a legal department
- Minimum 3 years’ experience with managing projects or processes
College degree preferred. Relevant, equivalent work experience may be substituted for degree preference.
Advanced knowledge of banking and consumer compliance laws and regulations, as related to deposit and bank operations (Examples include but are not limited to: Regulations E, DD, CC, and FDIC Regulations).
Demonstrated experience in Payment Operations including Physical Payments (ATM/Checks/Lockbox) and Electronic & Real Time Payments (Wires/ACH/Credit & Debit Cards/Zelle). Understanding of NACHA rules is helpful.
Ability to analyze complex situations and “connect the dots” to provide guidance, make recommendations, and/or escalate issues to appropriate levels of management.
Ability to operate effectively in a fast-paced environment.
Excellent organizational and analytical skills.
Ability to communicate clearly and professionally with all levels of an organization.
Excellent written and verbal communications skills.
Effective interpersonal skills.
Proficiency in multi-tasking and prioritizing projects.
Excellent time management skills and be accustomed to working with deadlines.
Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus.
Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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Company at a glance
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
Top Benefits
- Comprehensive healthcare coverage
- Medical plan
- Dental plan
- Vision plan
- 401(k) company matching contribution
- Tuition reimbursement
- Vacation time
- Sick time
- Volunteer time
- Fertility benefits
- Cancer support programs
- Diabetes support programs
- Musculoskeletal support programs
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