Runner
About this role
CINÉPOLIS CAREERS
Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!
JOB DESCRIPTION
JOB CODE: RUNNER
TITLE:
SUPERVISORY RESPONSABILITY
JOB SUMMARY
Runners are the glue that holds our service together! Their focus is to deliver ordered food and drinks to
guests, but they have a huge impact on creating excellent service that keeps guests coming back again and again. They ensure orders are delivered correctly and promptly, and that the guests have all that they need to enjoy the film and their meal. Their enthusiasm, attention to detail, and hospitality are what sets
our dining in experience apart from the rest.
JOB DUTIES
Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
Clean auditoriums removing all dishes, trash, and providing managers with any found items.
Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
Be cognizant of issues with movie projections-communicating with management when issues arise.
Complete all opening, mid and closing procedures- including but not limited to other duties.
Acknowledging guest by Cinépolis standards.
Attend and participate in trainings and meetings.
EDUCATION AND/OR EXPERIENCE AND SKILLS
Must be 18 years or older. Refer to your state guidelines
1+ years of food running or bussing preferred
ServSafe, Food Handling and Alcohol training certifications required
Strong interpersonal skills for interacting with employees, guests, and management
Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
Have integrity and can be counted on to the right thing
Available nights, holidays and weekends
**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.
Company at a glance
At Cinépolis USA, we like to say we’re ‘more than a movie’. We say this because we are not just a cinema. We’re an international community of people from around the world who love innovation, film and hospitality. Above all, our people and our vigor define us.
Cinépolis USA is a leading world-class cinema exhibitor that offers our guests enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Cinépolis” theater concepts, 4DX, and kid-approved Cinépolis Junior auditoriums.
Our US operations are based in Dallas, and we opened our first US theater in Del Mar, CA in July 2011. Today, we have some of the top performing theaters in the country, currently operating a total of 21 luxury and premium theaters with a presence in Southern California, Florida, New York, New Jersey, Connecticut, Texas and Ohio. Additional theaters across the U.S. are planned to open in the next few years.
Our México-based parent company, Cinépolis International, is the fourth largest movie theater exhibitor in the world. Cinépolis International was founded in Mexico in the city of Morelia, Michoacán in 1971. Today it has positioned itself as the world’s fourth largest movie theater circuit in the world, operating 712 cinema complexes, 5,771 screens and over 1,013,935 seats across 14 countries worldwide. It was the first cinema exhibitor in the world to pioneer the concept of luxury movie theaters, establishing the first luxury theater experience in 1999 in Mexico City.
Worldwide, Cinépolis aspires to provide our guests with the best overall experience in film entertainment. Together, we employ a global workforce of more than 39,030 people to support our mission.
Top Benefits
- Employee discount on tickets
- Employee discount on food
- Employee discount on nonalcoholic beverages
- Milestone work anniversary gifts
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