About this role
Job Summary
Arm & Hammer is seeking a Dairy Technical Service Manager to join our team. This role is responsible for providing technical support to the North America sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy producers and their network of influencers.
Work Environment
Remote: This role is performed on a remote basis. Occasional attendance at in-person meetings required as business needs dictate.
Role Accountabilities and Responsibilities
- Deliver technical support aligned to defined sales targets for accelerated growth in North America.
- Interface with AHAN Marketing, Sales, Product Management and, Innovation functions to ensure support activities align with respective functional group initiatives.
- Provide on-farm customer support as coordinated by the sales organization.
- Field, log and respond appropriately to technical customer inquiries.
- Provide technical troubleshooting and customer problem solving.
- Develop and conduct internal & external customer technical training.
- Develop and conduct product/offering on-farm demonstration trials.
- Interface with other Technical Services Managers to facilitate collaborative idea exchange.
- Must be able to travel up about 60%.
Skills and Competencies
- Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
- Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner, in a fast-paced environment.
- Strong PC skills to include MS Office.
Education and Experience
- PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
- Minimum of five years industry or university experience in technical support with primary expertise in dairy production in the U.S.
- Previous product development experience helpful.
- Proven track record of working in a team-based environment.
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.
For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/
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