Guest Experience & Project Manager
About this role
About the Role
Chubb is the Official Insurance Partner of the Australian Open - one of the world's most iconic sporting events. Every year, we host hundreds of guests from across the Asia Pacific region, delivering an exceptional hospitality experience that reflects the Chubb brand at its very best.
This is a high-impact, 6-month contract role supporting the Head of Sponsorship & Brand Activation, APAC. You will be at the centre of one of Chubb's most significant brand moments of the year - managing a complex, multi-market guest and travel program for 1200+ delegates, coordinating with our travel and ticketing partners, and playing a key on-the-ground role during the live event in Melbourne.
If you are someone who thrives under pressure, takes pride in flawless execution, and brings genuine energy and initiative to everything you do - this role was made for you.
Key Roles and Responsibilities:
Guest & Travel Program Management
- Collaborate with key team members stakeholders across Asia Pacific, overseeing guest list information for 1200+ delegates.
- Liaise with the travel agency partner on invitations, registrations, travel requirements, and itineraries
- Manage ticket allocation and seating plans across multiple business units and markets
- Liaise with the ticketing agency on digital ticketing implementation, guest communications, daily reporting, and live event troubleshooting
- Coordinate with Tennis Australia on guest ticketing and transport logistics during the event
Stakeholder Communications
- Serve as a key communications link between the program and internal stakeholders across Asia Pacific
- Provide timely updates, reminders, and changes to keep all parties informed and prepared
- Support the Head of Sponsorship & Brand Activation, APAC with meeting preparation, follow-ups, and action tracking across internal and external parties
On-Site Event Delivery
- Be present and on the ground in Melbourne throughout the live event - Saturday 15 January to Sunday 1 February 2027
- Work closely with the events team to coordinate hospitality experiences and ensure seamless, end-to-end delivery
- Be the calm, solutions-focused presence that keeps things running smoothly when it matters most
Administration & Project Support
- Provide high-quality administrative support including inbox triage, calendar management, meeting minutes, and follow-ups
- Keep project timelines, trackers, and documentation up to date throughout the program
Company at a glance
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Top Benefits
- Flexible working approach
- Education assistance
- Dress for your day
- Discounted health insurance
- Daily breakfast
- Fresh fruit
- Discounted stock purchasing scheme
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