Claims Director

Our award-winning Cyber Claim Department has an exciting career opportunity for an individual who enjoys independent problem solving and utilization of their interpersonal and collaboration skills to build relationships with insureds, agents and internal business partners. 

The job responsibilities for this position will include the following:

• Manage complex first- and third-party cyber claims;

• Timely and accurately analyze and address coverage issues under cyber policies;

• Conduct timely and effective investigations through appropriate use of internal and external resources that are in compliance with Financial Lines Best Practices protocols;

• Effectively document all relevant events in a timely and efficient manner as case facts are developed, to include an evaluation of liability, damage and exposure;

• Set timely and accurate indemnity and expense reserves. Manage reserves throughout the life cycle of each claim with appropriate documentation supporting any reserve changes;

• Complete timely and concise claim reports;

• Oversee defense counsel and vendors throughout the life of the claim;

• Travel to and attend meetings, mediations, settlement conferences and trials as needed;

• Build and maintain relationships with external and internal customers to include insureds, counsel, and producers;

• Proactively manages a claim inventory of primary files in accordance with Financial Lines Best Practices; and

• Adhere to all statutory regulations and Unfair Claims Practices Acts requirements.

• Competencies/Skills Required:

• Articulate in both written and oral communication

• Demonstrated ability to deliver high caliber customer claim service in a fast-paced environment;

• Advanced listening and negotiation skills;

• Advanced knowledge of and attention to detail in insurance coverage and contracts;

• Strong investigative and analytical skills.

• Strong organizational skills to manage a claim inventory independently;

• Strong interpersonal skills and ability to cultivate and maintain business relationships with a wide spectrum of people internally and externally; and

• Strong collaboration skills.

Education & Experience:

• Juris Doctorate a plus but not required.

• 8-10 years of claims handling or similar experience.

• Prior cyber claim handling experience a plus.

• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

• Some travel may be required

The pay range for the role is $99,000 to $143,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our career’s website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.