Mortgage Loan Processor

Job DetailsJob Location: Corporate Office - Oklahoma City, OK 73142The Mortgage Loan Processor is responsible for obtaining and preparing loan documents, credit documents, appraisals, etc. to complete loan files. This position maintains and updates records and files for processing of each mortgage loan, verifies files for accuracy and completeness and performs data entries. The Mortgage Loan Processor works closely with Mortgage Loan Officers and Underwriters to ensure guidelines, compliance laws and regulations are met and timely closing of the loan.

**This position is eligible for remote work for candidates residing in Texas or Oklahoma. Employees who reside within 60 miles of our corporate office or any bank branch will be expected to work on-site at a designated office location.

STATEMENT OF EXPECTATIONS

Chickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:

Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner
Represent CCB with a high level of integrity and professionalism
Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
Knowledge of applicable bank software, programs, and procedures
Demonstrate a willingness to adapt to changing business needs and deadlines
Possess a work ethic that includes neatness and punctuality
Exhibit a professional, business-like appearance, and demeanor
Answer all voicemails and emails within 24 hours of receipt
Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
Complete and attend all required CCB training
Maintain satisfactory attendance
Review new files within 48 hours
Close all loans on or before expected closing date
Keep accurate and updated notes on every loan file in our Loan Origination System

ESSENTIAL FUNCTIONS

Manage assigned Pipeline daily in LOS to ensure dates ECD (Expected Closing Dates) are correct and updated.
Monitor receipt of appraisals, credit reports, preliminary title information, case numbers and other loan documentation needed for underwriting submission for the processing of the file
Maintain contact will all parties including customers, loan officers and real estate agents
Review each loan file to verify accuracy of 1003 ensuring accuracy and completeness before submission to underwriting
Gather all documentation needed from the customer, verifying accuracy and completeness prior to submission to underwriting
Pre-underwrite all loans to ensure proper supporting documentation before submission to underwriting
Confer with borrowers concerning questions, procedures, necessary information, etc.
Collect, submit, and clear all underwriting conditions related to the processing process
Coordinate closing date and location between Loan Officer, Closing Department, customer and closing agent
Manage key data, including but not limited to lock expiration, contingency dates, contract dates, credit documentation expiration, ECOA, MDIA and other compliance related issues
Act as a trouble-shooter for problem loans, interacting between the Loan Officer, customer and Underwriter
Maintain current knowledge of underwriting guidelines for various investors and internal software systems used

ADDITIONAL RESPONSIBILITIES

Perform other duties as assigned.

QualificationsENVIRONMENT AND INTERACTION

Work areas are inside, in a climate-controlled environment, with moderate background noise. Position may involve occasional travel to branch locations. Position may involve exposure to potentially hazardous conditions (e.g., robbery).

Reports To: Vice President/Operations Manager

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Normal office environment.

This work is sedentary and requires the following physical activities:

Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).

PROFICIENCIES

Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
Superior customer service skills
Ability to multi-task and remain professional in a challenging environment with constant deadlines
Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned
Ability to work independently and as part of a team
Ability to take initiative and prioritize tasks; excellent time-management, organizational, problem-prevention and problem-solving skills
Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act
Ability to work accurately with close attention to detail
Ability to maintain confidentiality of sensitive information
Ability to study and apply new information
Advanced knowledge of the mortgage department’s Loan Operating System (LOS)
Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers
Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer
Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills
Must be self-motivated, assertive, and perform well in a team environment
Must be organized and maintain a positive demeanor in all situations

EDUCATION AND EXPERIENCE

High school diploma or equivalent.

Minimum of 3 years of mortgage lending experience preferred