Project Lead, Restaurant Cash Management Systems
About this role
Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.
Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Overview
The Restaurant Cash Management Team facilitates and provides accounting support for end-to-end Restaurant payment processes and cash management insights. This is a professional level role responsible for leading initiatives that support the Restaurant Cash Management team’s core systems and processes. Individual will oversee the product management lifecycle of one or more systems leveraged by the Restaurant Cash Management team that enable cash management, payment, and reconciliation support for Chick-fil-A Operators and their teams.This role serves as a subject matter expert for assigned systems, ensuring they meet evolving business needs and operate efficiently within the broader financial ecosystem. Individual will provide 2nd mile service to Operators, team members, staff and 3rd party vendors.
Responsibilities
- Lead the design, implementation, and maintenance of Restaurant payment systems, including the development of technical documentation, user guides, and robust accounting controls to ensure scalability and data integrity
- Communicate project timelines, Key Performance Indicators, status updates, and resource requirements to Financial Services leadership
- Serve as the RCM subject matter expert in partnership with Digital Transformation & Technology and external vendors to lead cross-functional projects, manage system upgrades, and influence decisions on third-party platform selection
- Ensure effective change management for impacted audiences during system updates
- Partner cross-functionally to establish and maintain system controls including the development of accounting policies as needed
- Propose and champion enhancements and change opportunities to current and future processes
- Utilize analytical platforms to proactively assess cash and credit risks, communicating and influencing decisions surrounding potential issues that may impact financial results
Required Qualifications (Knowledge, Skills, & Abilities)
- Builds strong relationships with others and values the opinions and strengths of teammates
- Ability to lead and manage multiple projects and responsibilities continually prioritizing what’s most important
- Analytical and detail-oriented
- Self-driven, exhibiting a personal drive for excellence, eagerness to learn, and requiring minimal supervision
- Active listening and strong communication skills
- Ability to facilitate or present in large group settings
- Knowledge and understanding of Chick-fil-A’s standard suite of work solutions
- knowledge or ability to learn new financial systems and/or reporting tools
Preferred Qualifications (Knowledge, Skills, & Abilities)
- Certified public accountant
Required Years of Experience
4
Travel Requirements
10%
Required Level of Education
Bachelor's Degree
Preferred Level of Education
Master's Degree
Preferred Major/Concentration
ACCOUNTING, FINANCE, MANAGEMENT INFORMATION SYSTEMS, OR RELATED FIELD
Relocation Assistance Provided
No
Company at a glance
Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by independent Owner-Operators in more than 3,000 restaurants across the United States, Canada, and Puerto Rico. Chick-fil-A Owner-Operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. For their Team Members, Chick-fil-A Operators are committed to providing a welcoming and supportive culture, personal and professional growth opportunities, and the flexibility to thrive inside and outside of work. Chick-fil-A, Inc. is a family-owned and privately held company that was founded in 1967 by S. Truett Cathy.
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