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Enquiry Moderator

Location
TopsiaPosition: Enquiry Moderator Role Objective To manage and coordinate incoming enquiries from multiple sources and
Workplace
On-site
Compensation
Up to ₹240k
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About this role

Position: Enquiry Moderator

Role Objective

To manage and coordinate incoming enquiries from multiple sources and ensure timely forwarding to the concerned departments, maintaining proper tracking and follow-ups for smooth lead handling.

Key Responsibilities

  • Monitor enquiries received from: Website, Email and Online B2B Platforms

  • Respond to basic customer messages professionally.

  • Forward enquiries to the relevant department (Sales / Technical / Accounts / Dispatch, etc.).

  • Maintain enquiry logs in CRM with complete details.

  • Follow up internally to ensure enquiry is attended and closed.

  • Ensure no lead is missed, delayed, or wrongly routed.

  • Prepare daily/weekly enquiry summary reports.



Requirements

Required Skills

  • Strong communication.

  • Good coordination and follow-up skills.

  • Knowledge of MS Excel / Google Sheets is mandatory.

  • Ability to multitask

  • Basic understanding of B2B and B2C lead generation

Qualification & Experience

  • Graduate (any stream).
  • 1–2 years’ experience preferred.
  • Experience in customer support/tele-calling/lead management is an advantage.


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