CRM Coordinator

Location: CHANEL Toronto Office
Reports to: CRM Manager- Fashion

Contract: Fixed-Term (5-month contract), full-time

Your role @ Chanel:

As a CRM Coordinator, you will support initiatives that enhance client engagement and brand loyalty for CHANEL Canada. Working closely with the CRM Manager, you will contribute to the execution of key programs, assist with data organization and communication efforts, and help ensure the seamless coordination of CRM activities. This role offers hands-on experience in client relationship management, providing valuable insight into strategies that strengthen client connections and elevate the brand experience in the Canadian market.

What impact you can create at CHANEL:

• Support daily operations of the Fashion CRM Team. Duties include administrative support such as shipping, organization, and tracking of gifting, invoicing
• Organization of data & presentations, as well as support with follow up communication with boutique CRM champions on different tasks.
• Support and collaborate on event logistics (i.e., RSVP Tracking, and logistical coordination)
• Although comprehensive, the job description is not exhaustive, and additional duties may be added according to the needs of the business and as requested by the CRM Manager/ Fashion Team, and/or CHANEL Head Office.

What you will bring to the role:

• A collaborative approach to driving projects with a strong sense of nuance and discretion
• Resilient positivity and energy
• Maintain discretion when handling sensitive and confidential client information.
• Excellent organization, attention to detail, and accuracy
• An openness to learn
• A passion for culture and community engagement

You are energized by:

• Delivering a proactive approach to CRM programs and Clientelling
• Acting as a collaborative partner to all Fashion partners
• Building strong internal relationships by way of receiving ongoing mentorship and working collaboratively with the CRM/Fashion Team.
• Balancing a dynamic environment and competing priorities
• Supporting rich press and influence/cultural experiences

What you would gain from this experience:

• Delivery of excellence in an environment that prioritizes the reputation and long-term success of CHANEL.
• An opportunity to express both your curiosity and capability, fostering sustainable long-term personal and professional growth.
• Access to mentorship from seasoned professionals, providing valuable guidance and insights to enhance your skills and knowledge.
• Exposure to a dynamic workplace, offering hands-on experience.
• The chance to collaborate with a diverse team, fostering a rich learning environment and providing insights into effective teamwork.
• Immersion in the world of luxury fashion, gaining a unique perspective on the industry and contributing to the success of the team.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.