Customer Service Representative
About this role
Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.
We are proud to have been named the 2026 National Apartment Association Supplier Company of the year!
Benefits that drive themselves
- Competitive Pay of $18 / hour!
- Full Time, Monday-Friday, 9am-6pm (during Daylight Savings, the shift will be adjusted to 10am-7pm)
- Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
- We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
- Employee discount program!
- Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.
- Named Top Companies USA for 5 consecutive years since 2022!
Overview
Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Customer Service Representative! The Customer Service Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.
What you will need
- Be a minimum of 18 years of age.
- Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
- Be able to perform data entry in a computer and extract information on orders and accounts.
- Have strong process analysis and improvement skills.
- Have ability to multi-task with frequent interruptions.
- Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
- High School Diploma or equivalent education required; some college recommended.
- Average computer literacy and experience required.
How you will make an Impact
- Be able to process stock orders, quotes, and returns accurately.
- Work quickly to provide substitutes for items placed on backorder if requested.
- Be able to process Credit Card Authorizations on open orders.
- Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
- Be able to answer the phone with a clear friendly tone.
- Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
- Acknowledge and answer all emails as they arrive.
- Participate in Lunch and Learns and all other product knowledge opportunities.
- Remain logged into queues during business hours.
Company at a glance
Chadwell Supply is the largest privately-owned supplier in multifamily, and we are proud of that fact. To us, being a family goes so far beyond ownership or the name on the trucks. It is about treating our customers like family too. We put people first and treat them the way we want to be treated ourselves. It sounds simple but it makes a huge difference.
Our passion for the multifamily industry and for our customers is also expressed every day in local customer appreciation events, support for our local Apartment Associations, training opportunities through Chadwell University, and in just a simple helping hand from a rep or delivery driver in the field. We love going the extra mile in the communities we serve.
Chadwell Supply has proudly earned several awards, including Tampa Bay Times Top Work Places every year since 2020, a USA Today Top Work Place since 2024, a Top Employer for National Apartment Association (NAA) since 2023, and the NAA's 2022 Supplier of the Year, just to name a few.
Chadwell Supply Cares is an initiative that highlights national organizations working within the multifamily industry to make a difference across the country. Our primary national nonprofit partners include the following: Apartment Life, Hatching Hope, Move For Hunger, Entryway, Onbikes, and more!
Visit ChadwellSupply.com to learn more. Or call 888-341-2423 to connect with our team today.
Top Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- 401k
- Paid time off
- Complimentary gym access
- Meal prep services
- Employee discount program
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