Pet Groomer - Job Description

Objectives:

·         Deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude to work each day

·         Provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals

·         Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas

·         Help our organization continue to grow by forming fruitful relationships with customers that result in repeat visits

Responsibilities:

·         Clean and freshen pet hair by washing, shampooing, and conditioning it

·         Shave, trim, and style pet hair according to the owner’s preferences

·         Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears

·         Maintain a clean workstation by sanitizing and sweeping before the arrival of every client and at the end of every workday

·         Advise owners on at-home care tips and best practices for their pets

Essential Qualification:

1.       Professional certification/ Certificate in Grooming

2.       Experience in pet grooming

3.       Experience in customer service

4.       Experience with animals in a professional capacity

Desirable Qualification:

·         Demonstrated passion for animals

·         Sound understanding of animal behaviour.

·         Ability to work comfortably with animals, including anxious ones

·         Ability to stand for at least two hours and to lift heavy pets

·         Willingness to learn new skills and techniques

·         Well-developed verbal communication skills

·         Excellent attention to detail

·         Exceptional customer service skills