About this role
- Oversee the overall day-to-day hotel operations to ensure smooth, efficient, and guest-focused service delivery.
- Manage and supervise Front Office, Housekeeping, Engineering, Security, and outsourced operations to maintain operational standards.
- Ensure guestrooms, public areas, and hotel facilities are clean, safe, and well-maintained at all times.
- Handle guest complaints, service recovery, and online guest feedback to maintain high guest satisfaction and hotel reputation.
- Lead, coach, and develop the operations team, including manpower planning, staff scheduling, and performance management.
- Monitor and control operational expenses, labor cost, and departmental productivity in line with approved budget and targets.
- Ensure compliance with company policies, brand standards, health & safety procedures, and local legal regulations.
- Prepare operational reports, monitor KPIs, and drive continuous improvement initiatives to enhance operational efficiency and business performance.
- Work Location: GO Hotel Ayutthaya
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?