LCL12 Customer Service Representative
About this role
CenterPoint Energy and its predecessor companies have been in business for more than 150 years.
Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Job Summary
Proven mastery in providing quality, prompt and accurate responses to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high-volume environment. Performs direct customer contact through various channels including phone, email, and chat. Completes administrative functions and data entry.
Essential Functions
- Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
- Issues orders to establish or discontinue gas service
- Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts
- Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions following outlined policies
- Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.
- Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction
- Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
Education Description
- Requires a high school education or GED
Experience
- Requires one (1) year of customer service experience, which includes sales experience.
We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
What we bring to you
- Competitive pay
- Benefits eligibility begins on your first day
- Medical, Dental, Vision Benefits
- Health Savings Account (HSA) with a company contribution
- Health/Dependent Care Flexible Spending Accounts
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
- Flexible work schedule, paid holidays and paid time off
- Paid training
- Professional growth and development programs including tuition reimbursement
- Life, AD&D, Disability
- Employee Assistance Program (EAP)
- Transit subsidies
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Job Type: Full Time
Posting Start Date: 08/05/2026
Posting End Date: 08/12/2026
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Compensation Rate: 27.02 Hourly
CenterPoint Energy is required by Minnesota law to provide a good faith estimate of the starting fixed pay rate at the time of posting for the opportunity. This hourly compensation is specific to Minnesota and the pay rate negotiated in the applicable Collective Bargaining Agreement.
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Company at a glance
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of December 31, 2024, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.
Workforce Diversity
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
We foster
- a culture that considers different backgrounds and viewpoints as competitive advantages,
- an environment with opportunities for professional development; and
- respect for each other, our customers and business partners
For more information, visit https://careers.centerpointenergy.com/
Community Guidelines
CenterPoint Energy is committed to our core values of safety, integrity, accountability, initiative, and respect for our customers, investors, employees and communities. With that in mind, we invite and encourage respectful, courteous and thoughtful comments and discussions on our social media pages that are on-topic and relevant.
Comments that harass, threaten, offend, defame, mislead or contain false information will be hidden or removed at our discretion. Individuals who violate these guidelines will be blocked from posting to our Linkedin page.
Top Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Accounts
- 401(k) Savings Plan
- Company match
- Paid holidays
- Paid time off
- Paid training
- Tuition reimbursement
- Life insurance
- Disability insurance
- Employee Assistance Program
- Transit subsidies
- Wellness center
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