Case Manager
About this role
Case Manager – Big Brothers Big Sisters of Hampshire County (BBBSHC)
Program: Big Brothers Big Sisters of Hampshire County (a program of CHD)
Location: Hadley, MA (In-person with site visits across Hampshire County)
Pay Rate: $20.00 / hour (Includes benefits package)
Schedule: 30 hours / week, Monday – Friday (Occasional evenings/weekends as needed)
At the Center for Human Development (CHD), Care Finds a Way. Since 1975, Big Brothers Big Sisters of Hampshire County has been creating life-changing, one-to-one mentoring relationships between adult volunteers ("Bigs") and youth ("Littles").
We are seeking a dynamic, community-minded Case Manager to join our team in Hadley, MA. In this role, you will recruit, screen, match, and support volunteer mentors and local youth, helping us spark the power and promise of young people in our community.
The Opportunity: Connect, Mentor, and Inspire
As a Case Manager, you will oversee a caseload of mentoring matches, ensuring that children, families, and mentors receive the guidance, safety checks, and resources they need for a successful, long-lasting connection.
Key Responsibilities:
• Recruitment & Screening: Interview, screen, and train volunteer mentors; conduct child and family assessments to determine eligibility and optimal match compatibility.
• Match Supervision & Support: Maintain regular communication with Bigs, Littles, and caregivers to provide ongoing guidance, documentation, and referral support.
• School & Site-Based Coordination: Partner with area schools for student referrals and coordinate our site-based Lunch Buddies program in Northampton and Amherst.
• Event Planning & Collaboration: Work alongside the case management team to organize fun, program-sponsored events for matches and families.
Requirements:
• Education & Experience: Bachelor’s degree in a related field (or equivalent experience) paired with prior experience working with children and families.
• Language Preference: Bilingual skills (English/Spanish) are highly preferred.
• Technical & Administrative Skills: Strong verbal/written communication skills and proficiency in Microsoft Office and client databases.
• Logistics: Valid driver's license, clean driving record, and access to a personal vehicle for local travel. Must pass background record screenings.
• Physical Ability: Capability to lift/move items up to 30 lbs and navigate community sites.
Success Factors:
• Inclusive & Empathetic: Displays sound judgment, patience, and a deep commitment to social justice and working with diverse populations.
• Organized & Independent: Ability to structure your workload, manage documentation, and problem-solve both independently and collaboratively.
Care Finds a Way:
At CHD, celebrating differences is a daily practice. We offer a supportive team environment and a competitive benefits package for this 30-hour position.
Connect with our team today! Help us create meaningful matches that ignite the potential of local youth—apply on our site today with your cover letter and resume!
Company at a glance
The Center for Human Development, Inc. (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need.
With over 70 programs and services, CHD is Western Massachusetts’ largest and most successful social service organization, delivering a broad array of critical services with proven effectiveness, integrity and compassion. CHD has been helping people build strong, productive relationships since 1972. Each year, our community based social service and behavioral health programs reach over 18,000 people in Western Massachusetts and Connecticut. We currently employ more than 1,400 professionals across all of our locations. Working in local communities, and partnering with local agencies, we provide focused, personalized services that promote real and lasting change.
CHD is driven by a focus on excellence and a spirit of innovation. As a non-profit organization, our only motivation is helping people create successful lives. All of our relationships are rooted in respect – for our clients, for the communities we are honored to serve, for our colleagues, and for all the lives we touch.
Top Benefits
- Benefits package
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