Network Operations Coordinator
About this role
Job Description
Network Operations Coordinator
Location: Cali, Colombia
Work Modality: 100% On-site
Position Summary
The Network Operations Coordinator is responsible for providing Level 3 technical support for GPON (FTTU) and Managed WiFi networks, ensuring network stability, performance, and service continuity through effective troubleshooting and optimization.
Key Responsibilities
Provide Level 3 support for GPON (FTTU) and Managed WiFi services.
Resolve escalated incidents from the Service Desk.
Configure and maintain switches, routers, and wireless infrastructure.
Support IGMP, multicast, and VLAN configurations.
Perform root cause analysis and implement network performance improvements.
Qualifications
Bachelor’s degree in Telecommunications, Information Technology, or a related field.
4–6+ years of experience in Network Operations.
Hands-on experience with GPON networks and Managed WiFi environments.
Strong Layer 2/Layer 3 troubleshooting skills.
Knowledge of switching, routing, wireless technologies, IGMP, multicast, and VLANs.
Strong analytical and problem-solving skills.
Company at a glance
Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary fiber Internet service with best-in-class practices.
Decades of experience building and managing projects and networks in partnership with major cable and telecom providers have allowed us to offer our properties the optimal infrastructure to residential and commercial customers, helping transform their homes and work spaces for today’s connectivity demands and tomorrow’s technology advancements.
Celerity Fiber networks allow us to offer residential services that include gigabit-speed internet, cloud-based IPTV video, streaming video services, and digital telephone services. Additionally, multi-gigabit capabilities offer commercial customers fast and reliable service with an array of scalable solutions with next-generation cloud-powered features for any size business. From inception, our focus has been to provide the most relevant technology, through Fiber to the Home systems, to deliver comprehensive video, internet, & telephone service to our target customers that range from gated communities, condominiums, apartments, RV resorts, rural areas, and to include, student housing, free-to-guest hospitality or healthcare, and commercial businesses. Most Celerity Fiber communities benefit from customized bulk contract pricing, fiber-optic technology, onsite training, and unparalleled support, but we also offer retail services on a property-by-property basis.
Celerity Fiber has built and manages over 1500 properties nationwide, bringing services to over 150,000 doors and over 50,000 hotel rooms, and continues to reinvest in technology, back-office support, nationwide expansion, our community, and the people who serve our clients.
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