[100% Home Office] Evaluation Specialists
About this role
Job Description – Evaluation Specialist (Bilingual)
Position
Evaluation Specialist
Location
Remote-Cali Valle
Schedule
Monday through Friday
42 hours per week
1-hour lunch break
Two 10-minute breaks
Compensation
COP 2,500,000 per month, plus the opportunity to earn up to COP 500,000 in performance-based bonuses.
About the Role
We are looking for a bilingual (English/Spanish) Evaluation Specialist with strong sales skills and excellent communication abilities to join one of our client's teams.
In this role, you will contact prospective clients who have expressed interest in legal assistance related to employment law and/or workers' compensation cases in California. Your primary responsibility will be to assess each case for eligibility, address client questions and concerns, explain the legal process, and guide qualified clients through the retainer agreement signing process.
Once the retainer agreement has been signed, clients will complete the intake form independently through a secure online link. If a client requires assistance during the intake process, you will transfer the call to an Intake Specialist.
This is a client-facing position that requires empathy, professionalism, and confidence in handling sensitive conversations while conducting legal intake pre-qualification without providing legal advice.
Key Responsibilities
Contact prospective clients through automated outbound and follow-up calls.
Conduct case pre-qualification based on the firm's established eligibility criteria.
Clearly explain the legal process, the firm's services, and the terms of the retainer agreement.
Address client questions and objections using approved rebuttals to maximize lead conversion.
Guide qualified clients through the retainer agreement signing process.
Send the secure intake link after the retainer has been signed and explain the next steps.
Transfer clients to an Intake Specialist when assistance with the intake form is needed.
Accurately document call outcomes and client information in the CRM system.
Maintain professionalism, empathy, and compliance throughout all client interactions.
Qualifications
Minimum of 2 years of sales experience, preferably in a high-volume environment.
C1 English proficiency (required).
Bilingual in English and Spanish.
Minimum typing speed of 45 words per minute (WPM).
Excellent verbal communication and active listening skills.
Strong ability to build trust and overcome objections.
Ability to explain complex information in a clear and simple manner.
Basic computer proficiency and experience using CRM platforms.
Comfortable working in a metrics-driven environment.
Ability to thrive in a fast-paced, results-oriented workplace.
Ideal Candidate
We are looking for individuals with a strong sales mindset, a customer-focused attitude, and high emotional intelligence. The ideal candidate is organized, resilient, empathetic, and confident when handling sensitive conversations, while delivering an outstanding client experience and consistently achieving performance goals.
Hiring Process Requirements
Successful validation of C1 English proficiency.
Completion of a typing test with a minimum score of 45 WPM (required).
Company at a glance
Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary fiber Internet service with best-in-class practices.
Decades of experience building and managing projects and networks in partnership with major cable and telecom providers have allowed us to offer our properties the optimal infrastructure to residential and commercial customers, helping transform their homes and work spaces for today’s connectivity demands and tomorrow’s technology advancements.
Celerity Fiber networks allow us to offer residential services that include gigabit-speed internet, cloud-based IPTV video, streaming video services, and digital telephone services. Additionally, multi-gigabit capabilities offer commercial customers fast and reliable service with an array of scalable solutions with next-generation cloud-powered features for any size business. From inception, our focus has been to provide the most relevant technology, through Fiber to the Home systems, to deliver comprehensive video, internet, & telephone service to our target customers that range from gated communities, condominiums, apartments, RV resorts, rural areas, and to include, student housing, free-to-guest hospitality or healthcare, and commercial businesses. Most Celerity Fiber communities benefit from customized bulk contract pricing, fiber-optic technology, onsite training, and unparalleled support, but we also offer retail services on a property-by-property basis.
Celerity Fiber has built and manages over 1500 properties nationwide, bringing services to over 150,000 doors and over 50,000 hotel rooms, and continues to reinvest in technology, back-office support, nationwide expansion, our community, and the people who serve our clients.
Top Benefits
- Performance-based bonuses
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