Senior Housing Occupancy Specialist
Chicago · On-site
About this role
Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Role Overview
The Senior Housing Occupancy Specialist coordinates and administers client services by managing complex cases, addressing client and landlord concerns, maintaining regulatory compliance, facilitating stakeholder collaboration, and ensuring accurate documentation to support successful program outcomes.
The Senior Housing Occupancy Specialist coordinates and administers client services by managing complex cases, addressing client and landlord concerns, maintaining regulatory compliance, facilitating stakeholder collaboration, and ensuring accurate documentation to support successful program outcomes.
Job Responsibilities
- Manage a client caseload and deliver direct service by responding to inquiries, providing program information, and addressing client and landlord concerns with sensitivity, urgency, and adherence to program policies. Resolve complex cases, complaints, and crisis situations by assessing needs, engaging appropriate support, and consulting with the supervisory chain to ensure compliance and effective outcomes.
- Resolve complex cases, complaints, and crisis situations by assessing needs, engaging appropriate support, and consulting with the supervisory chain to ensure compliance and effective outcomes. Prepare and process correspondence, notifications, and documentation related to payment holds, reinstatements, and security deposit returns in alignment with program and regulatory requirements. Maintain accurate, up-to-date client records, files, and databases, ensuring full compliance with CCAC policies, program procedures, and all applicable regulatory and accrediting standards.
- Build and maintain effective relationships with landlords, vendors, and external partners to support service delivery, resolve issues, and ensure a high level of client service.
- Collaborate with internal teams and cross-functional stakeholders to coordinate services, share information, and ensure alignment in program operations and client outcomes.
- Oversee more complex cases as well as crisis situations, coordinate assignments, document workflow and maintain and update reports.
- Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
- Kneel and move from sitting, bending, kneeling, or standing multiple times a day
- Climb up and down up to 3 flights of stairs at a time
- Lift, push, and pull up to 25 lbs
Other Requirements: Comply with program and/or requirements related to:
- Background check
Education and Experience Requirements:
Minimum
- Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 1-3 years relevant experience
- Demonstrate prior subsidized housing experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint)
- Excellent organizational and time management abilities.
Preferred
- Master's Degree in Arts/Sciences (MA/MS) in a related field of study 3-5 years relevant experience
Company at a glance
Catholic Charities of the Archdiocese of Chicago was founded more than a century ago to meet human need. We accompany anyone in need regardless of their faith, race, gender, or ethnicity.
By unifying and collaborating across the Catholic community during the 1917 global pandemic, our founders envisioned that together we might make a bigger difference for our community, and we did . . . and still do.
A trusted partner and steward, Catholic Charities has grown to be one of the largest human service providers in the Chicago metropolitan region, covering Cook and Lake counties.
Founded1917
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryIndividual and Family Services
Location
Chicago, Illinois, United States
Websitecatholiccharities.net
LinkedInLinkedIn
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