Community Building Assistant - Biltmore

Join our team today! Gain new skills while providing a positive service to those in need.

The Community Building Assistant performs routine building cleaning, upkeep and monitoring of building activities and is an integral member of the property management and supportive housing team.  This person is responsible for the upkeep of buildings, identifying and reporting resident issues, and maintaining the cohesion and livability of the community. Other key responsibilities are to provide assistance to residents, to effectively coordinate with other building staff, and to identify issues and opportunities in the community. 

A successful applicant for the Central City Concern Community Building Assistant position should demonstrate reliability and a strong sense of personal duty, taking pride in their work. They must possess a solid understanding of policies and processes, ensuring that tasks are completed efficiently and in accordance with established guidelines. This role requires individuals who are committed to maintaining a clean environment and are motivated to contribute positively to the community.

Program: The Biltmore Hotel is a three-story apartment building located in the Old Town neighborhood of downtown Portland. All units are single-room occupancy with shared bathroom facilities. Most units are rent subsidized through project-based Section 8, with residents paying a portion of the rent.

Company: Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation. 

Schedule: Thursday - Sunday, 8:30pm - 7:00am, (Monday, Tuesday & Wednesday off).

Location: Biltmore, 310 NW 6th Ave, Portland

Compensation: $22.05/hr - $29.25/hr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity.  External candidates: Offer max $25.58/hr per our Union contract.

Seniority Bid Window Open: 8/6/2026 Closes: 8/14/2026

AFSCME Union:
This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

MINIMUM QUALIFICATIONS: 

• Must be able to read, write and understand English.  
• Must not be a registered sex offender. 
• Must have basic computer skills including Word, Excel, Email, and basic file management. 
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects and climb stairs with reasonable or no accommodation.  
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.  
• Must pass a pre-employment drug screen and background check.  
• May be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.  
• Must adhere to agency's non-discrimination policies.  
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat everyone with respect and dignity.
• Previous experience with janitorial and resident service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain a high-quality, comfortable, and safe living environment in buildings. 
• Perform building upkeep, room inventory, room turnover, vacant room preparation tasks, and routine pest control measures. 
• Have the ability to identify pests such as roaches, bed bugs, ants and rodents. 
• Perform follow-up cleaning after pest control treatments, including vacuuming of pests and disposal of bed bug-infested property. 
• Greet and answer queries from residents and building visitors and provide information and updates to staff.  
• Perform regularly assigned tasks, including but not limited to cleaning and straightening the lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, and interior and exterior common areas.  Clean windows, floors, countertops, appliances, and fixtures.  Other cleaning, sweeping, mopping, dusting, vacuuming, washing, disinfecting, and polishing. 
• Conduct periodic inspections of common areas. 
• Report any hazardous conditions or emergency situations. 
• Serve or disburse tenant notices, bulletins, and rent statements as assigned by Property Management and/or Supportive Housing staff. 
• Assist new residents to become familiar with the community and available resources. 
• Refer residents/clients to appropriate service staff as needed. 
• Answer and direct telephone calls to appropriate staff, take messages, deliver notices and other documents, and maintain files as time allows or as assigned. 
• Maintain daily event logs, delivery logs, incident reports, building rosters, and other reports and forms as assigned and as necessary to complete job duties. 
• Monitor surveillance cameras and overall security of properties. 
• Collect random and required observed urinalyses as assigned by Property Management or Supportive Housing staff.  
• Monitor and enforce building visiting policies. 
• Update lobby area with appropriate health and social services related information. 
• Remove ice and snow as required during inclement weather. 
• Inventory, label and store tenant property. 
• Report to other sites as directed by supervisor. 
• Adhere to safety policies and procedures.  
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.  
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.  
• Adhere to all CCC policies, procedures, and guidelines.  
• Attending all required meetings and training.  
• Perform related duties as assigned, within the scope of the role.  

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.