About this role
1. Role Purpose: Leads enterprise network engineering & advanced operational support across routing, switching, WAN, LAN, wireless, SD-WAN and network security components to ensure high availability, optimized performance and secure network connectivity across customer and internal environments.
2. Key Responsibilities:
· Lead design, configuration, deployment and optimization of network infrastructure, routing policies and segmentation.
· Perform advanced troubleshooting, problem management, RCA, performance optimization and escalations handling.
· Support network upgrades, migrations, patching, software upgrades, capacity management and resilience improvements.
· Implement network security controls, ACLs, firewall policies, zero trust segmentation and access governance.
· Ensure end-to-end network observability, monitoring integration and proactive detection of performance degradation.
· Create and maintain network architecture documentation, operational runbooks and engineering standards.
· Provide technical SME support for new solutions / presales sizing and infra transformation initiatives.
3. Key Performance Indicators (KPIs):
· Network availability and performance SLA adherence
· MTTR & incident resolution effectiveness
· Network change success rate
· Network optimization gain metrics (latency, throughput, packet loss reduction)
· Control / policy compliance and standardization adoption
· Reduction in repeat network incidents
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