Service Operations Manager (HVAC)
About this role
Role Responsibilities:
- Service Operation Management ,Lead and optimize service branch operations to ensure safe, efficient, and high-quality service delivery while achieving operational performance targets and customer commitments. Included Health & Safety (EH&S) programs across all service branches.
- Financial & Business Performance, Drive financial performance by achieving revenue, profitability, service agreement service repair while optimizing operational costs and supporting sustainable business growth.
- Customer Relationship Management, Build strong customer relationships and enhance customer satisfaction by ensuring responsive service delivery, resolving customer concerns, and driving customer retention and loyalty.
- People Leadership & Development, Lead, develop, and inspire branch teams to achieve high performance, strengthen technical and leadership capabilities, and foster a culture of accountability, collaboration, safety, and customer focus.
- Strategic Growth & Continuous Improvement, Drive business growth and operational excellence by leading continuous improvement initiatives, supporting digital transformation, and identifying opportunities to enhance customer value, service efficiency, and profitability.
Role Purpose:
- Responsible for the overall leadership and performance of HVAC Service Branches, ensuring safe and efficient service delivery, strong customer relationships, profitable business growth, and continuous development of people and operational capabilities.
- Responsible for 4 Service branches around Bangkok with planner, Service Coordinator and Technician more than 40 employee
Minimum Requirements:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or a related field.Master's degree in Business Administration (MBA) or related discipline is preferred.
- Minimum 5 - 10 years of experience in HVAC service, maintenance, aftermarket, or field operations
- Strong knowledge of HVAC systems, including chillers, Air Side, controls
- Understanding of preventive maintenance, repair services
- Knowledge of EH&S, quality systems, and compliance requirements.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Company at a glance
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
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