Field Service Engineering Specialist
About this role
Role Responsibilities
- Provide technical support and troubleshooting for customer equipment and systems.
- Coordinate field service activities to ensure timely and effective service delivery.
- Collaborate with Engineering and Customer Support teams to resolve technical issues.
- Monitor service performance and labor productivity to drive operational efficiency.
- Maintain high customer satisfaction through excellent service and communication.
Role Purpose
- Ensure field service operations are delivered in accordance with company standards.
- Support customer requirements with timely and effective solutions.
- Improve service quality, productivity, and operational performance.
Qualifications
- Bachelor's degree in Engineering or related field.
- Minimum 5-7 years of relevant field service or technical support experience.
- Strong technical, analytical, and problem-solving skills.
- Good knowledge of company systems and service-related applications.
- Strong interpersonal, communication, and teamwork skills.
- Good command of English communication.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Company at a glance
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
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