Patient Service Representative
About this role
Step into a role that puts patients first.
Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment. Prior experience in a medical or dental practice, working with insurances, is required for this role.
What You’ll Do:
- Confirm and update patient identification, demographic, and insurance information.
- Prepare patient charts and documentation for upcoming appointments.
- Perform all check-in and check-out functions, including collecting necessary information and payments.
- Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
- Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
- Schedule, reschedule, and coordinate patient appointments as needed.
- Maintain accurate and organized medical records.
- Support overall front-office operations and assist with other duties as assigned.
What You’ll Need:
- Two (2) years of customer service experience, required.
- Experience in a medical or dental practice, required.
- Knowledge of insurance processes, preferred.
- Ability to multitask.
- Excellent verbal and written communication skills.
What It Takes:
- Ability to lift 25 pounds.
- Prolonged periods of sitting.
How We'll Take Care of You:
- Medical, dental, vision with employer contribution
- Life Insurance
- Supplemental Benefits
- Flex-spending Accounts
- Dependent Care Accounts
- Paid Time Off, including paid birthday leave
- Paid Holidays
- Training Programs
- 401K Retirement, with employer contribution
- Employee Discounts
Company at a glance
Our mission is to provide exceptional care that meets all your oral, facial, and cosmetic needs. As North and South Carolina’s only surgery practice accredited by the Accreditation Association for Ambulatory Health Care (AAAHC), our highly-skilled and experienced specialists offer a broad scope of surgical and non-surgical treatments in a safe and comfortable setting.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Supplemental benefits
- Flex-spending accounts
- Dependent care accounts
- Paid time off
- Paid birthday leave
- Paid holidays
- Training programs
- 401k retirement
- Employee discounts
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