About this role
- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Install, configure, and maintain operating systems, applications, and IT equipment (e.g., computers, printers, and mobile devices).
- Respond to user requests via phone, email, or ticketing systems and ensure timely issue resolution.
- Perform system updates, patches, and regular maintenance to enhance security and performance.
- Assist in setting up user accounts, managing access permissions, and ensuring data security.
- Support and troubleshoot network connectivity, including LAN, Wi-Fi, and VPN connections.
- Document technical issues, solutions, and best practices to improve support processes.
- Provide basic training and guidance to end-users on IT tools and best practices.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Monitor IT systems and proactively address potential problems before they impact operations.
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