Veterinary Receptionist
About this role
Receptionist
Horse Heaven Hills Pet Urgent Care & Veterinary Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Salary: $17.13 - $20.50
Schedule: Hours varies. 30-40 hours per week. Monday - Saturday 7:15am-11:30pm Sunday7:30am-7:30pm
10 hour shifts
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Horse Heaven Hills
At Horse Heaven Hills, we go beyond standard care to create a welcoming environment where pets receive expert attention when they need it most. By fostering trust, embracing innovation, and prioritizing service with compassion, we deliver exceptional veterinary care with empathy, integrity, and an unwavering dedication to pet well-being.
We offer career advancement opportunities with clearly defined growth paths from entry-level to senior leadership roles.
Horse Heaven Hills Pet Urgent Care and Veterinary Center is an equal opportunity employer.
Company at a glance
We value the importance of the human-animal bond and realize the depth of emotions that are a part of this bond. At Caring Hands Animal Hospital you may stay with your pet during all aspects of the office visit and medical treatments. If your pet is hospitalized you are always welcome to visit during hospital hours. If your pet needs to be taken to the treatment room during an appointment, you may come right along with them! We have 6 locations and are actively growing.
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401(k) Plan
- Professional Development Opportunities
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?