Residential Manager (11201)

Job DetailsLevel: ExperiencedJob Location: Main Campus - Baltimore, MD 21229Position Type: Full TimeEducation Level: High School / GEDSalary Range: $52,000.00 - $56,160.00 Salary/yearTravel Percentage: NoneJob Shift: VariableJob Category: Health CareResidential Manager
📍 Baltimore, MD
💰 $52,000-$56,160 annual salary
🕒 Full-Time | Monday thru Friday 9 am- 5 pm or Sunday thru Thursday 2 pm- 10 pm| Shared On-Call Responsibility| Flex time available

Help Clients Begin Their Path to Recovery.
Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.

About Us

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a Residential Manager to oversee the daily operations of our residential programs and provide leadership to shift leaders and direct care staff. This role ensures a safe, structured, and supportive environment for residents while maintaining staffing compliance, program standards, and company policies.

The Residential Manager is responsible for staff supervision, scheduling oversight, training development, and performance management, while also supporting program leadership and engaging in direct care as needed. This is an excellent opportunity for an experienced residential professional ready to lead teams, strengthen operations, and make a meaningful impact on both residents and staff.

What You’ll Do

Provides operational management of all residential staff, including shift leaders
Provides leadership across all residential units to direct care staff
Manages staff schedules and approves overtime in accordance with company protocol and in collaboration with the Program Director
Ensures schedules for all residential units comply with required staff-to-client ratios
Forecasts staffing needs based on admissions and program demands
Approves timesheets for all supervised staff in accordance with company protocol
Routinely evaluates staff performance and ensures compliance with company policies and procedures
Identifies areas for staff improvement and implements corrective or developmental plans as needed
Develops, drafts, and implements training policies and procedures
Develops onboarding and training plans for new and existing staff
Participates in training and training development, including orientation and ongoing training opportunities
Leads monthly group staff meetings with shift leaders
Conducts monthly one-on-one meetings with shift leaders
Ensures all staff documentation is timely, accurate, and compliant
As needed, engages in direct client care
Must be proficient in Microsoft Office and able to learn new systems
Performs other duties as assigned

QualificationsQualifications

Education

Bachelor’s degree in Human Services, Social Work, Behavioral Health, or a related field preferred
High School Diploma or GED required; candidates with significant relevant experience in residential or human services settings.

Experience

Minimum of 3-4 years of experience in a residential, behavioral health, or human services setting.
At least 2 year of supervisory or leadership experience preferred

Why Join BCRI

💡 Make a direct impact in clients’ recovery journey.
🏥Comprehensive Benefits Package: Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees. Additional benefits include Dental, Vision, Life Insurance, Long-Term Disability (LTD), a 403(b) Retirement Plan, and generous Vacation, Sick, Personal, and Holiday Leave.💼 403(b) Retirement Plan.
🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.
📚 Tuition Reimbursement & Professional Development Support.
💙 Be part of an innovative, mission-driven team transforming behavioral health care.