About this role
Customer Service Officer
Capital Transport is Australia’s largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service.
Our Culture
Capital Transport is a great place to be part of because we value and celebrate our team members’ participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress.
Our work environment has:
- Supportive & inclusive culture
- Constant career opportunities
- Onsite secure parking
- Smart Casual Fridays
- Social Club with fun activities each month
- Monthly BBQ & birthday celebrations
Job Description
We are seeking a Customer Service Officer to join our Customer Service department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.
Your responsibilities include but are not limited to:
- ensuring that all telephone calls are always answered promptly and professionally.
- Providing superior customer service to the clients by ensuring all client bookings are taken efficiently and accurately.
- Identifying and resolving any potential delivery issues before they impact the clients and informing them of any delivery issues or delays.
- follow up and resolve any service issues by liaising between the client, sub-contractor and relevant Departments.
Job Summary
We are seeking an Customer Service Officer to join our dynamic Taxi Trucks team, working in an organisation with growth and development opportunities.
Key Selling Points
- Competitive Salary and Incentives
- Great culture and No Weekend Work – You’ll love coming to work
- Ongoing training and development – We’ll set you up to succeed
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