Customer Service Representative
About this role
Job DetailsJob Location: CA Healdsburg - Healdsburg, CA 95448Position Type: Full TimeSalary Range: $30.00 - $32.00 HourlyPosition Summary: Responsible for answering phone calls and handling all facets of day-to-day customer service, including but not limited to entering and coordinating orders, invoicing, inventory control and communicating with the sales and operations. Work cross-functionally with other team members at the branch. Monday thru Friday; Starting at $30-32, DOE.
Key Competencies
Building Collaborative Relationships
Innovation / Creativity
Adaptability
Developing Self & Others
Principal Accountabilities & Deliverables
Receive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product information
Coordinate orders with operations and sales as needed
Assist customers with any issues regarding orders
Communicate order information and status to appropriate Account Managers for their customers
Issue vendor debit/credit memos as needed to correct receiving discrepancies
Process all billing and invoicing to customers
Responsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory.
Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventories
Maintain on-going product knowledge
Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.
QualificationsKnowledge, Skills, & Abilities
Education / Experience and Skills
Minimum of an associate’s degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience.
Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems.
Demonstrated skills using Excel to maintain spreadsheets, database files/lists and prepare special reports.
Strong multi-tasking, analytical thinking and problem-solving skills.
Excellent cross-cultural communication, interpersonal, and negotiation skills.
Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers.
Ability to model Capital values and to provide innovative solutions.
Ability to drive and be accountable for results in a fast-paced environment.
The ability and the desire to travel domestically and internationally.
Abilities
Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.
Work Environment
Work is performed indoors in a climate-controlled environment.
Company at a glance
We have locations across the Western United States providing essential products and services to lumber yards, home improvement centers, building materials dealers, and industrial customers. Our individual branches have the autonomy to customize programs to meet their customers' unique needs, from flexible delivery to a variety of purchasing options. We aim to create and sustain meaningful relationships that go beyond a one-time sale, which is why we understand that our talent is the heart of the company. We want the people closest to the customer to be empowered to make decisions and take action. Our culture of empowerment with responsibility ensures that our employees have the opportunity for a fulfilling career.
WHY WORK AT CAPITAL?
Capital’s culture is collaborative, results-driven, and fun. At Capital, every employee is empowered to make decisions and take action. We believe in developing our employees and promoting from within. Plus, we think that a team that works hard should also make room to have fun.
We have over 65 years of success behind us, but we need resourceful and dedicated employees to take us into the future. When you join the Capital team, you’re empowered to succeed, encouraged to grow, and rewarded for your hard work.
BRANCH LOCATIONS
Boise, ID
Chino, CA
Denver, CO
Healdsburg, CA
Oxnard, CA
Phoenix, AZ
Portland, OR
Sacramento, CA
Salt Lake City, UT
Tacoma, WA
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