SAP Engagement Manager-SDM

On-site

About this role

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Service Delivery Lead Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs. You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get well plans. SDM construct trend analysis, root cause analysis and other requested reports.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Company at a glance

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com

Team Size10,001+ employees
WorkspaceOn-site
IndustryIT Services and IT Consulting
Location
Bengaluru, Karnataka, India
LinkedInLinkedIn

Top Benefits

  • Career Guidance
  • Health Checks
  • Telemedicine
  • Insurance With Top-ups
  • Elder Care
  • Partner Coverage
  • New Parent Support
  • Flexible Work

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