About this role
Key Responsibilities
- Resolve production issues quickly and engage additional resources when needed to restore service.
- Prioritise issues effectively based on business impact and urgency.
- Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
- Support and maintain both Production and UAT environments.
- Communicate clearly and professionally with users onsite and remotely.
- Document system components, processes, and future enhancements.
- Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
- Provide clear updates on outages and incidents to the business.
- Support regulatory and reporting requirements.
- Identify operational risks and help close any gaps.
Ensure team members receive required training.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?