Sales Operations Team Leader

Essential duties

 

Team Leader Duties
•    Lead, coach, and develop the Sales Support & Operations team to achieve productivity, quality, and service-level targets 
•    Manage workload allocation, priorities, and coverage to support sales cycles and reporting deadlines 
•    Conduct regular performance reviews, coaching sessions, and skills development activities
•    Manage unplanned absences, assist in planning scheduled leaves and facilitating necessary coverage
•    Provide necessary organisational information to team
•    Collate organisational data and produce reports in agreement with the Head of Transaction Services

Sales Support & Operations
•    Oversee end-to-end sales support activities including: 
o    Sales quotation/ oppportunity and order validation
o    Contract and documentation support
o    Billing readiness and handover to Finance/Billing teams
•    Provide end to end Sales Support & Operations ownership for the Device as a Service (DaaS) product, ensuring the team understands and adheres to the process, guides the team through its operational complexity and actively identifies opportunities for process improvement and efficiency.
•    Ensure adherence to sales policies, approval matrices, and commercial governance standards

Systems & Data Governance
•    Ensure accuracy, completeness, and timeliness of data in systems such as Salesforce, D365, ServiceNow, or other CRM/ERP tools
•    Own operational checks/ governance in Sales quotation & order process and invoicing cut-off cycles. 

Stakeholder Management
•    Collaborate closely with Sales, Finance & Commercial, and IT Servies Team to align processes and expectations
•    Provide clear, concise operational updates and insights to leadership

Reporting & Continuous Improvement
•    Deliver regular reporting on team performance, deal turnaround times, backlog, quality metrics, and SLA adherence
•    Identify process inefficiencies and lead continuous improvement initiatives
•    Support change management initiatives related to system migrations, new offerings, or process redesign

 

Qualifications & Experience  

 

•    5+ years’ experience in Sales Support, Sales Operations, Order Management, or a related function
  •    Previous experience leading or supervising a team 
  •    Hands-on experience with CRM and ERP platforms (e.g. Salesforce, D365) 
  •    Experience working with cross-functional stakeholders in Sales, Finance, and IT Operations 
  •    Tertiary qualification in Business, Commerce, or a related discipline (desirable)
  •    With experience in similar industry (Offshore Services, IT industry) Skill Sets  
•    With Leadership and Management abilities
  •    Proficient in MS applications, and other CRM and ERP platforms (e.g. Salesforce, D365) 
  •    Demonstrated attention to detail and customer focus.
  •    Ability to complete functional tasks and set priorities.
  Ability to respond with a sense of urgency.
  •    Demonstrated excellent verbal and written communication skills.
  •    Demonstrate the ability to deliver output as required.