Customer Service Specialist
About this role
Overview
Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.
Responsibilities
- Responsibilities depend on assigned level (I, II) and business needs
- Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
- Escalates call in accordance with department procedures
- Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
- Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
- Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
- Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
- Other duties as assigned
Qualifications
- High School diploma
- Experience working in materials distribution or logistics required. Experience working in healthcare desired
- Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
- Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
- Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
- Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Company at a glance
Canon Business Process Services helps clients enable business agility, digital transformation and lead an increasingly evolving workforce. We solve these challenges by leveraging our experienced team backed by Six Sigma expertise and best-in-class technology. With professionals across the US and in the Philippines, we have been named a Global Outsourcing 100 Leader by IAOP for the 19th straight year. Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com and follow us on Twitter @CanonBPO.
Top Benefits
- Competitive Pay
- Comprehensive Training And Development Programs
- Employee Discounts
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?