Retention Manager f/m/d

CANAL+ is a leading global media and entertainment company operating in more than 70 countries and serving over 40 million subscribers worldwide. The company offers premium content including movies, live sports, TV series, and streaming services. With around 15,000 employees, CANAL+ is active across the entire media value chain, from content production and distribution to broadcasting and telecommunications services.

CANAL+ Services Austria GmbH, headquartered in Vienna, provides marketing and support services for CANAL+ activities in Austria and is currently looking for reinforcement in the following position:

Retention Manager f/m/d

Your mission is to reduce churn and maximize customer lifetime value through a proactive, data-driven retention strategy. You will own retention performance end-to-end, combining churn prevention, save optimization, customer reactivation and continuous improvement of retention processes across the entire customer lifecycle.

Your Responsibilities

• Retention Strategy & Churn Prevention: Develop and execute retention strategies, leveraging churn risk scoring, customer insights and behavioral analytics to proactively reduce churn.
• Retention Lifecycle Management: Optimize retention across key customer touchpoints including onboarding, invoicing, dunning, cancellation, reactivation and winback.
• Offer Design & Price Changes: Define retention offers, customer journeys and decision logic to maximize retention. Execute price change campaigns for the existing customer base while embedding retention logic and minimizing churn impact.
• Financial & Commercial Churn Management: Analyze churn drivers, improve dunning processes and implement measures to increase financial churn recovery.
• Performance Management & Reporting: Own retention KPIs, forecasting and reporting, identify churn drivers and continuously improve retention performance.
• Project & Stakeholder Management: Lead retention-related projects and collaborate closely with Customer Service, Telco and Reseller partners as well as international CANAL+ teams.

Your Profile

• You have professional experience in Retention, CRM, Customer Lifecycle Management or a comparable customer-focused role.
• You combine strong analytical skills with a data-driven mindset and an affinity for customer insights and reporting.
• You are curious about new technologies and open to leveraging AI, automation and advanced analytics to improve customer retention and business performance.
• You possess excellent communication and project management skills.
• You are comfortable working in a German- and English-speaking environment.
• You are proactive, structured, results-oriented and enjoy working in cross-functional teams.

Our Offer

• An exciting role in an international environment within a future-oriented and innovative industry.
• A modern office with excellent transport connections.
• The opportunity to work in a dynamic team.
• Regular training and professional development opportunities, as well as internal events.
• Home office option.
• Fitness allowance and meal subsidy.

Working Hours: 38.5 hours per week.