Customer Engagement and Value Manager (m/f/d)
About this role
Vienna | Full time | CANAL+ Austria
CANAL+ is a leading global media and entertainment company operating in more than 70 countries and serving over 40 million subscribers worldwide. The company offers premium content including movies, live sports, TV series, and streaming services. With around 15,000 employees, CANAL+ is active across the entire media value chain, from content production and distribution to broadcasting and telecommunications services.
You create B2C communication that drives activation, engagement, and long term customer value. As Customer Engagement and Value Manager, you will own the customer journey across email, push, in app, WhatsApp, SMS, social media, and direct mailings while building intelligent, AI powered communication with real business impact.
What You Will Drive?
You increase:
- app downloads, registrations, and entertained app users
- cross promotion, upselling, and customer value
- customer satisfaction and reactivation
You develop:
- strong welcome and onboarding journeys
- creative prospect and customer communication
- intelligent and personalized customer journeys
- efficient direct marketing communication across all relevant channels
How Success Is Measured
- Active App Users and Entertained App Users
- App downloads and registrations
- Open rates, click rates, and conversion performance
- Customer satisfaction and platform usage
What Matters?
- You bring experience in CRM, customer engagement, lifecycle, or direct marketing and have a strong instinct for communication, storytelling, and activation.
- You combine creativity with analytical thinking, work hands on, and bring strong project management skills. You have an interest in sports, series, streaming, and entertainment.
- You know how to create presentations people remember.
Clear storytelling, strong visuals, creative excellence, and management level quality. - And importantly: you write, communicate and present fluently in English. International collaboration across the CANAL+ Group is a key part of this role.
Why CANAL+?
Because we are redefining European premium entertainment with top tier sports, outstanding stories, and bold ambitions.
And because this is a role you can actively shape while creating real impact.
- A challenging and diverse role with exciting opportunities in an international environment
- A modern office in Vienna with excellent public transport connections
- The opportunity to work within a young, dynamic, and highly motivated team
- Continuous learning and development opportunities, including regular training and internal events
- Flexible working arrangements with home office options
- Fitness allowance and meal subsidy
If you are looking for a role where your ideas matter, your development is supported, and your work makes a difference, we'd love to hear from you.
Company at a glance
Founded as a French subscription-TV channel 40 years ago, CANAL+ is now a global media and entertainment company. On 22 September 2025, CANAL+ confirmed it is in effective control of MultiChoice Group and beginning the integration process. MultiChoice is Africa’s leading entertainment platform, offering a wide range of products and services, including DStv, GOtv, M-Net, SuperSport, Irdeto, and KingMakers. Together, the new combined group has 40 million subscribers worldwide, operates in over 70 countries and has approximately 15,000 employees.
CANAL+ operates across the entire audio-visual value chain, including production, broadcast, distribution and aggregation. It is home to STUDIOCANAL, a leading film and television studio with worldwide production and distribution capabilities; Dailymotion, major international video platform powered by cutting-edge proprietary technology for video delivery, advertising, and monetization; CANAL+ DISTRIBUTION, a production and distribution company specialising in creating and distributing diverse content and channels; and telecommunication services, through GVA in Africa and CANAL+ Telecom in the French overseas jurisdictions and territories.
CANAL+ also has significant equity stakes in Viaplay (the Pay-TV leader in Scandinavia), Viu (a leading OTT platform in Southern Asia), and UGC, a leading French cinema group.
Top Benefits
- Modern Office
- Public Transport Connections
- Continuous Learning And Development
- Regular Training
- Internal Events
- Flexible Working Arrangements
- Home Office Options
- Fitness Allowance
- Meal Subsidy
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