Project Manager- IMG EPMO

The Project Manager, Global Learning Academy, will be responsible for:

• Project Governance & Leadership
  • Implement and operationalize a GLA governance framework, including decision forums, reporting cadence, and escalation pathways
  • Serve as primary project lead and the central coordination point across education partners, functional teams, and executive stakeholders
  • Manage scope, priorities, timelines, and success criteria across multiple concurrent workstreams
  • Provide proactive identification, management, and escalation of risks, issues, and dependencies
  • Facilitate steering committees, working groups, and executive governance meetings
  • Ensure compliance with CAMH EPMO project management methodology, governance standards, documentation requirements, and project controls.
  • Monitor project performance and implement corrective actions to ensure successful delivery within scope, schedule, budget, and quality expectations.
  • Provide recommendations to executive sponsors and senior leadership regarding project priorities, risks, resource requirements, and organizational impacts.
• Project Delivery & Execution 
  • Lead end-to-end project delivery across initiation, planning, execution, monitoring, and closure
  • Develop and manage integrated project plans, including milestones, deliverables, and resource requirements
  • Ensure adherence to CAMH project management methodologies, standards, and controls
  • Manage project execution to ensure deliverables are completed on time, within approved scope and budget, while meeting defined quality standards. 
  • Collaborate with cross-functional teams, subject matter experts, consultants, and external partners to achieve project objectives. 
  • Manage project dependencies across multiple initiatives and identify opportunities to improve efficiencies and reduce delivery risks. 
  • Lead formal change control processes, including assessment of scope, schedule, resource, financial, and operational impacts. 
  • Ensure project documentation is maintained throughout the project lifecycle and reflects current project status. 
  • Monitor project performance using key performance indicators (KPIs), dashboards, and reporting tools to support informed decision-making. 
  • Support procurement activities, and implementation planning where applicable. 
  • Ensure successful operational readiness, knowledge transfer, and transition of completed projects into sustainable business operations.
• Education Partner Migration (Primary Focus)
  • Lead project planning for migration of education partners to the Docebo platform
  • Develop detailed migration and onboarding plans, including timelines and readiness criteria
  • Collaborate across business, technical teams, and external partners to support successful implementation
  • Oversee transition of partners from project delivery to operations
  • Manage project risks, issues, dependencies, and operational impacts throughout each migration. 
  • Coordinate user acceptance testing (UAT, defect resolution, implementation planning, cutover activities, and transition to operational support. 
  • Ensure all partners successfully transition from project implementation into sustainable operational support with appropriate documentation, training, governance, and support models. 
  • Monitor project outcomes, partner adoption, satisfaction, and benefits realization, identifying opportunities for continuous improvement and future enhancements.
• Stakeholder Engagement & Collaboration
  • Lead stakeholder engagement activities across Education, Information Management Group (IMG), Digital, Marketing, Executive Leadership, external education partners, and implementation partners.
  • Build and maintain strong relationships with internal and external stakeholders, including senior leadership
  • Facilitate alignment on priorities, scope, and deliverables across diverse groups
  • Lead discussions to resolve competing priorities, risk issues and conflicting stakeholder interests which ensuring decisions are documented and communicated. 
  • Provide recommendations to project sponsors and senior leadership regarding emerging issues, project impacts, and delivery options
  • Develop, execute and implement project communication plans for diverse stakeholder groups
• Data, Reporting & Performance Tracking
  • Develop and maintain project dashboards, scorecards, executive reports, and performance metrics to monitor project health and progress
  • Establish and maintain mechanisms to track progress against GLA growth targets and KPIs
  • Prepare and deliver regular project updates, dashboards, and executive reports
  • Analyze project performance data to identify trends, risks, opportunities, and recommendations for improvement. 
  • Ensure project documentation, reporting, and performance metrics comply with CAMH EPMO standards and governance requirements
  • Support data-driven decision-making, evaluation, and continuous improvement by providing timely, accurate, and meaningful project insights.
  • Evaluate project outcomes and identify opportunities to improve project delivery, governance, and operational effectiveness.
• AI & Innovation Enablement
  • Lead project planning to implement novel AI-enabled learning features and content
  • Develop implementation plans, timelines, resource requirements, and success measures for innovation initiatives
  • Collaborate with technical and learning teams to test and launch new technologies on the platform (in accordance with CAMH AI policies and procedures).
  • Track and report on progress related to AI-enabled learning assets
• Intake, Prioritization & Partner Onboarding
  • Support structured intake and prioritization of new initiatives and partner requests, in alignment with executive and senior leaders
  • Coordinate onboarding processes for new partners and programs
  • Ensure alignment with governance processes and resource capacity

• Transition & Project Close  

  • Ensure effective project close-out and transition to operational teams
  • Document lessons learned and best practices
  • Conduct project evaluations, benefits realization reviews, and lessons learned sessions to identify successes and opportunities for improvement. 
  • Develop recommendations to strengthen governance, delivery frameworks, operational processes, and future project implementations.