Customer Service Advisor
About this role
Customer Service Advisor
Coryton, Essex
Permanent / Full Time
£27,060 per annum + London Allowance
Join Our Customer Experience Team at Calor Gas
Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours:
Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.
-
Saturday shifts: 9:00am – 1:00pm (on a rota basis)
-
Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities:
-
Respond to inbound and outbound customer calls, providing timely and effective support.
-
Process customer orders and handle account administration with accuracy.
-
Promote Calor’s products and services during customer interactions.
-
Investigate and resolve customer complaints in line with company policies and service standards.
-
Achieve individual and team performance targets and KPIs.
-
Collaborate across departments to ensure a smooth and efficient customer experience.
-
Contribute ideas and support improvements in service processes and customer satisfaction.
-
Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
- Strong communication and interpersonal skills, with a customer-focused approach.
-
A sense of ownership and pride in delivering high-quality work.
-
Ability to stay organised and work effectively under pressure.
-
Meticulous attention to detail.
-
Familiarity with Microsoft Office; experience with SAP is advantageous.
-
Comfortable working in a high-volume, fast-paced environment.
What We Offer:
-
25 days of annual leave
-
Holiday Purchase Scheme
-
Private Medical Insurance
-
Company Pension Scheme
-
Free Onsite Parking
-
Staff Discounts on Calor Gas
Company at a glance
We’ve spent 90 years supplying energy to off-grid homes and businesses across the UK. And during this time, we’ve created a grid of our own. A grid that’s dedicated to servicing our customers, with more than 800 team members and the UK’s largest LPG delivery network. A grid that lowers your carbon emissions compared to fuels such as oil and diesel. Our versatile energy helps manufacture millions of products for major brands, heat luxury rooms in rural hotels and power forklift trucks to lift heavy loads. From agriculture to hospitality, right through to manufacturing, we fuel thousands of UK businesses within a variety of sectors.
To find out how our grid can support your business, get in touch with us today. Visit www.calor.co.uk.
Top Benefits
- 25 days of annual leave
- Holiday Purchase Scheme
- Private Medical Insurance
- Company Pension Scheme
- Free Onsite Parking
- Staff Discounts on Calor Gas
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?